Refund policy
30-Day Money-Back Guarantee
We stand behind every pair of SonicShades. If you're not completely satisfied for any reason, we'll refund your purchase within 30 days of delivery — no questions asked.
Return Eligibility
- Return requests must be submitted within 30 days of the delivery date.
- Items should be in their original condition and packaging when possible.
- Your order number or confirmation email is required as proof of purchase.
How to Start a Return
Email us at support@sonicshades.store with your order number and reason for return. We respond within 24 business hours with return instructions.
Refund Processing
Once we receive and inspect your return, refunds are issued within 5–7 business days to your original payment method.
Exchanges
Want a different style? We're happy to help. Contact us at support@sonicshades.store to arrange an exchange.
Damaged or Defective Items
If your item arrived damaged or defective, contact us immediately with your order number and photos. We will ship a replacement at no additional cost.